Re: Fwd: Account Recovery/ ID Verification

[Robert <http://dummy.us.eu.org/robert>]

Do you have the barcode from your original results?  That would probably
be ideal.

Other than that, it looks like the only thing that changed was your email
address, in which case you'd need to provide your juno.com email address.
You probably should also provide the phone number that you used, if you
know it, shipping address and billing address (which I presume are both
the same for you).

 > From: Bhavani <http://www.gmail.com/~bhavaniowl>
 > Date: Thu, 29 May 2025 12:05:54 -0600
 >
 > *Next  I should do?*
 > * I don’t want to do anything WRONG!! 😑 *
 > 
 > From: <http://www.23andme.com/~customercare>
 > Date: Thu, May 29, 2025 at 11:46 AM
 > Subject: Re: Account Recovery/ ID Verification
 > To: Bhavani <http://www.gmail.com/~bhavaniowl>
 > 
 > # Please type your reply above this line #
 > [image: 23andMe] <https://www.23andme.com/>
 > 
 > Hello Bhavani,
 > 
 > Your request has been updated below. Feel free to reply to this email with
 > any questions or additional comments.
 > 
 > ------------------------------
 > 
 > *Cid, May 29, 2025, 10:46 AM PDT:*
 > Hello,
 > 
 > Thank you for contacting the 23andMe Team. I understand that you lost
 > access to your old email.
 > 
 > To better assist you, please provide as many of the following details so I
 > can locate information regarding your sample:
 > 
 >    - Sample Barcode
 >    - Alternate order email addresses
 >    - Alternate phone number listed on the order
 >    - Alternate shipping address
 >    - Alternate billing address (if different from shipping address)
 > 
 > I will await your reply.
 > 
 > Best regards,
 > 
 > Cid
 > The 23andMe Team
 > This email is a service from 23andMe Customer Care. [ZV94R2-XWE1N]