Re: [Sonic #8401579] Sonic.NET landline noise problems

[http://dummy.us.eu.org/robert (Robert )]

Yeah, that fixed it.  Everything is working.

Thanks.

 > From: "Sonic Support" <http://www.sonic.com/~support>
 > Date: Wed, 26 Aug 2026 13:32:24 -0700
 >
 > Hello,
 > 
 > I am sorry to hear that you are experiencing some issues with your phone line. 
 > I have come across this type of issue before and luckily, it is normally a 
 > pretty easy fix. There is a fiber modem mounted to one of your walls. It is a 
 > black box with green lights that is branded with Sonic. What you will want to 
 > do first is disconnect that modem from power. While it is disconnected you will 
 > want to disconnect your phone cable as well. After about 30 seconds, you will 
 > want to reconnect your phone cable and the power cable. Once both cables are 
 > reconnected, it typically takes about 3 minutes for the modem to boot up and 
 > get back online. You will then want to test your phone to see if there is still 
 > ringing on the line while a call is active. 
 > 
 > If you complete this troubleshooting and there is still ringing while actively 
 > on a call, it would be best to give us a call to report this. We can have one 
 > of our teams check to see how the calls were routed and if any errors appear to 
 > indicate what/where the issue may be. It is best to call to report this because 
 > we only have 24 hours to check call routing before the info expires. 
 > 
 > If you have any questions, you may call us between 6am and 10pm 7 days a week 
 > at (707) 547-3400 or simply reply to this email.  
 > 
 > Thank you,
 > 
 > Trevor
 > Technical Support
 > ______________________
 > 
 > http://www.sonic.net/~support                         Sonic.
 > Sonic. Support                            2260 Apollo Way
 > 1.855.394.0100 (Tech Support)             Santa Rosa, CA 95407
 > 1.707.547.2199 (FAX)                      http://sonic.com/support