Why not say that you replied on Thursday and sent the extra information
and are awaiting a response on what to do next?
> From: Bhavani <http://www.gmail.com/~bhavaniowl>
> Date: Fri, 30 May 2025 17:46:28 -0600
>
> Robert- 23 email sent again today.
> I added more info/details yesterday. What should I do respond or provide
> now?
>
> Hello Bhavani
>
> We need your response to continue helping you with your request (# 6861701)
> "Account Recovery/ ID Verification". Feel free to reply to this email with
> any questions or additional comments.
>
> We look forward to hearing from you.
>
> Best Regards,
>
> The 23andMe Team
> 1-800-239-5230
> Weekdays 3am to 8pm PT
> Weekends 8am to 4pm PT
>
> Here’s a reminder of what your ticket was about:
> ------------------------------
>
> *Cid, May 29, 2025, 2:47 PM PDT:*